Cutiko is a private place for your family's memories, seen only by the people you invite. The short version:
This is a summary. The full terms below are the agreement, and they spell out your legal rights.
Last updated: 19 October 2026
Cutiko is made by Surfy Ltd, a company registered in England and Wales (company number 15026168), registered office at 14-2e Docklands Business Centre, 10-16 Tiller Road, London, E14 8PX, United Kingdom. These terms are the agreement between you and Surfy Ltd. By creating an account you accept them.
Cutiko is a private place for a family's story: the moments, routines and milestones of their children, with photos and videos, shared with the people the parents choose. It works on the web at cutiko.app and in the Cutiko app for iPhone and iPad.
Cutiko is young and changes often. We add and improve things continuously, and occasionally we retire something that isn't working. If we remove something you are paying for, you can end your plan and have the unused part of what you paid returned.
You sign in with your email address and a one-time code. There are no passwords, so keep that mailbox safe: whoever controls it controls your account.
You must be 18 or over to have an account. The children you add must be your own, or you must have their parent's or guardian's permission. The account is yours personally; don't share your sign-in. The privacy policy says what we hold and how we look after it.
A family is created by one person, its owner, who can add other parents as admins. Parents see the whole story. Everyone else sees only the spaces they are added to, and only what each space allows.
When you share a space you decide what its members see. Share with people you trust: once someone has seen a photo, we cannot take it back from them. Members may download what they can see.
Every family starts on Free, which takes no card and never expires. Paid plans give more room:
Photos and video are counted apart, each with its own room. There is no monthly upload limit, only the plan's room. People who post and people who only view are unlimited on every plan; what anyone adds uses the family's room, and a parent can always remove it.
Prices are shown in your own currency, with tax included where it applies. The three-year plan is sold on the web only.
On the web you pay through Stripe. In the iOS app you pay through the App Store, and Apple's own terms for in-app purchases apply alongside these. Either way the plan belongs to the family, and renews automatically until you cancel. One account can own more than one family, each with a plan of its own; a second family's plan is bought on the web, since the App Store holds one Cutiko plan per Apple ID.
We email you before every renewal, monthly, yearly and three-year alike, so no charge arrives unannounced. If a payment fails we tell you, and the plan may pause until it is settled. Nothing is lost while it is paused.
Cancel at any time. Your plan runs to the end of the period you have paid for, then the family goes back to Free. On the web you cancel on your billing page; in the iOS app, in your Apple account's subscriptions, which the billing page opens for you.
Refund of what you haven't used. If you would rather stop now, you can: on the web, the refund button on your billing page ends the plan today and returns the unused part of your last payment to your card, in proportion to the days left of the period you paid for. In the iOS app, the payment was taken by Apple, so the refund is Apple's to grant: the billing page opens Apple's refund request, Apple decides, and we end the plan when Apple tells us it has refunded. Write to us if you need help with one. Refunds walks through all of this in plain language.
When a plan ends, nothing is deleted. Everything you added stays viewable, shareable and downloadable. The only change is that a family over the Free allowance cannot add more until it is under it again, or on a plan again.
If you are a consumer, you have a legal right to cancel within 14 days of subscribing and be refunded for the part of the service you have not had. Our refund of the unused part honours that, at any point in the period and not only in the first 14 days. Your statutory rights are not affected by anything written here.
The story, the photos and the videos are yours. You give us only what we need to run the service: to store them, convert them for the screen, show them to the people you share with, and back them up.
You can download everything at any time, on any plan, in the quality Cutiko stores it, for free.
Post only what you have the right to post. Don't put anything on Cutiko that is unlawful, that harms a child, or that belongs to someone who hasn't allowed it. We can remove such content and close the account behind it.
Cutiko itself, the site, the app and everything we made, is ours.
If no one in a family signs in for twelve months, the family's data moves to slower storage and comes back on the next sign-in. After two years without a sign-in we may close the account, with ninety days' notice by email, during which everything can be downloaded. Any sign-in cancels the closure. A family with a paid plan is never closed for inactivity.
We work to keep Cutiko up and your memories safe, and we keep a backup. Still, we do not promise the service will be uninterrupted or error-free, and we do not offer a service level agreement. Cutiko is provided as is, to the extent the law allows. Nothing in these terms limits liability that cannot be limited by law.
You can close your account at any time from Settings. It is deleted after 7 days, with your family, children, story, photos, videos and spaces, and until then you can change your mind there and keep it. A plan bought in the iOS app is cancelled in your Apple account; one bought on the web ends on its own.
We can suspend or close an account that breaks these terms, and we will say why unless the law prevents it. If we close a paid account for a reason that isn't your breach, we refund the unused part of the period.
We may update these terms as Cutiko grows. The current version always lives on this page with its date. If a change matters, anything touching what you pay or what you get for it, we tell you by email before it takes effect, and for paid families it applies from the next renewal.
These terms are governed by the law of England and Wales, and disputes belong to its courts. If you are a consumer elsewhere, you keep the protections and courts your local law grants you.