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Answers about tracking your baby's day, keeping their story, sharing it with family, and managing your account.

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The Basics

What is Cutiko?

Cutiko is a baby tracker and a private family memory book. Photos, videos, milestones, feeds, naps, and diaper changes all go into one timeline, organized by date and by your baby's age. Only the people you invite can see it.

Who is it for?

Cutiko is mainly for parents. You keep the story, and you can share parts of it with grandparents, a co-parent, a nanny, or your child's doctor.

Is it free?

Yes. The Free plan has no time limit and doesn't ask for a card. It holds 300 photos and 30 minutes of video, and you can invite as many people as you like to see the story. If you need more storage, the paid plans are on the Pricing page.

How do I start?

Press Start your story and type your email. We send you a code, you type it in, and then we ask for your child's name and birthday. That's all there is to signing up. Your story starts with your baby's birthday as its first moment.

Is there an app?

Cutiko works in the browser on any phone or computer. On a phone you can add it to your home screen, and it opens like an app. There's also a Cutiko app for iPhone. Both show the same story, as long as you sign in with the same email.

What is a moment?

Anything you add to the story. A photo with a caption is a moment, and so is a feed, a nap, a diaper change, or a dose of medicine. A milestone is a moment you've marked as special, like a first smile, so it stands out in the story.

The Story

How do I add a moment?

Press Add on the story page and choose what you're adding: a moment with photos, or an everyday entry like a feed or a nap. Set when it happened, then save. When you add a photo, Cutiko fills in the date it was taken.

What can I keep track of?

Breastfeeds, bottles, solids, and pumping. Sleep, diapers, and activities. Medicine, temperature, weight and height, and vaccines. Reminders too. Each type has its own details to record, like the side for a breastfeed or the amount for a bottle, and everything shows up in the same story.

Can I time a feed or a nap?

Yes. Start a timer for a feed or a nap, and the timer runs in your story until you stop it. For a breastfeed, it also remembers which side you were on.

Can Cutiko tell when my baby will sleep?

Yes, on every plan. After you've logged a few days of sleep, Cutiko uses those records to estimate your baby's next nap. The story page shows when your baby will likely be ready to sleep, about how long the nap may last, and a good time to start settling. While your baby sleeps, it estimates when they'll wake. In the evening it suggests a bedtime, adjusted toward typical sleep patterns for your baby's age.

These are estimates based on the sleep you've logged, not a schedule you have to follow. If you haven't logged enough recent sleep, Cutiko says so instead of guessing.

What is a reminder?

A note for something coming up, like the next dose or the next vaccine. It sits in the story until it's due, and then we remind you on your phone or by email. You choose which in Settings.

Can I change or delete a moment?

Open it and change whatever you like: the photos, the time, the words, the milestone mark, or who it's about. If you delete it, it's gone right away, photos included.

We have more than one child.

Add each of them, and the story shows everyone together. Tap a child's picture to see only their moments, and tap it again to go back to everyone. A moment can be about one child, about several, or about the whole family.

How do I find something?

Use the row of tags under the child's name to show only the types you pick, like sleep on its own, or feeds and diapers together. Then scroll back through the months. Each day shows how old your child was.

Can I bring my story over from another app?

Yes, from Nara Baby, Huckleberry and Baby Tracker by Nighp. Export everything from the app (in Huckleberry, "Export tracking data as CSV" on the child's profile; in Baby Tracker, the CSV export of the full version, a zip you import as it is), then import the file on the Children page. The entries appear in the story alongside the moments you've already added. The import brings over entries, not photos. If you import the same file again later, only new entries are added, and you can undo an import if something looks wrong.

Sharing

How do I share the story?

Through a space. A space lets you share part of the story, such as Grandparents, Doctor, or a hand-picked album. You choose which children it covers and what it shows, then invite people by email on the Spaces page.

Can I ask people not to post or forward our photos?

Yes. Every space has its own privacy rules. When you make a space, check the ones you want, like no social media or no forwarding, and add your own in your words. The invite email lists them, and people see them again before they can open the story. They have to agree before they get in, and the Spaces page shows who agreed and who declined.

If you change the rules later, everyone in the space sees them again the next time they open the story. These rules are an agreement, not a technical restriction. Nobody can stop a screenshot, so share with people you trust.

What's the difference between a parent and someone in a space?

A parent sees everything in the family and can do everything, including inviting people. Everyone else sees the story through a space, and only what that space shows.

Can the grandparents see the story?

Yes, and it's free on every plan. Make a space that shows moments and milestones with their photos, and invite them. They sign in with their email, agree to your privacy rules, and then they can see the story. They don't need to install anything or enter a card.

Can I share only the health notes?

Yes. Make a space that shows only the everyday and health types, with or without photos. The doctor then sees the feeds, naps, temperatures, and doses, but not the family album.

Can I share one moment with someone?

Make a hand-picked space. It starts empty, and you add moments to it one at a time from each moment's editor. The people in it see those moments and nothing else.

Can other people add to the story?

Yes. When you invite someone to a space, you can let them post and choose what they can add: naps and meals for the daycare, for example, or photos for the grandparents. What they add shows up in your story like any other moment.

Any number of people can post, on every plan. What they add counts toward your family's storage, and you can always remove it. People invited only to see the story can look but can't add anything.

What does a member see?

The same story page as you, showing only what you've shared with them: the child's name, the space's name, and the moments the space shows, newest first. They see photos only if the space includes them. They can't see who else is in the story, and they can't change anything you've posted.

How do I stop sharing with someone?

Remove them from the space on the People page, and they lose access right away. Keep in mind that anyone who could see a photo could have saved it, so share with people you trust.

Can I be in two families?

Yes. You might keep your own child's story and also be a grandparent in another one. When you're in more than one, a switcher appears above the name, and each story stays separate.

Photos and Videos

What quality are photos kept in?

Photos are kept at up to 2560 pixels on the long side, which is sharp enough to print or frame. Cutiko resizes each photo on your phone or computer before it uploads, and removes the hidden camera data, including where the photo was taken, at the same time.

How long can a video be?

A single video can be up to 2 GB, as long as it fits in your plan's video storage. Your video appears in the story as soon as you upload it. It usually takes less than a minute to process before you can play it.

Is there an upload limit?

There's no monthly limit. You can add as much as you like until your plan's storage is full. Free holds 300 photos and 30 minutes of video, Plus holds 6,000 photos and 6 hours, and Max holds 18,000 photos and 18 hours. Photos and video are counted separately, and your Billing page shows how much of each you've used.

What happens when my storage is full?

You don't lose anything. The story stays open to view and share. New photos or videos wait until you free up space, either by deleting something or by choosing a bigger plan. Photos and video have separate limits, so running out of one doesn't affect the other.

Can I download my photos?

Yes, whenever you like, on any plan, in the quality we keep them, and it doesn't cost anything.

If I delete a moment, are the photos gone?

Yes, right away, files included. There's no trash to empty, so they can't be restored.

Where are my photos stored?

Your photos and videos are stored on a dedicated server in the United States. We're a UK company, and UK data protection law governs how we handle your data. A photo is shown only to the parents and to people in a space that includes it. The details are in the Privacy Policy.

Your Account

Is there a password?

No. You type your email, we send you a six-digit code, and the code signs you in. If the address is new, the same screen creates your account. Look after your email inbox, though: anyone who can read it can sign in to your Cutiko account.

Can I change my email?

Yes, in Settings. We send a code to the new address, and once you type it in the change is made.

Where am I signed in?

Settings lists every browser your account is open in. You can sign any of them out, or all of them at once. If you like, we'll also email you whenever your account is signed in to on a new browser.

What will Cutiko send me?

Only what you ask for: a code when you sign in, and an email three days before your plan renews. If you turn them on in Settings, you'll also get a notification when someone adds to the story, and your reminders when they're due. We never send marketing email.

Can I use dark colors?

Yes. The switch is in the header. In Settings you can also let Cutiko follow your device, or go light by day and dark by night.

How do I close my account?

In Settings, at the bottom, press Close my account. Your account is scheduled for deletion in seven days. You can cancel the deletion any time during those seven days by pressing Keep my account in Settings. When it's deleted, the families you own go with it: the story, the photos and videos, the children, and the spaces, along with your email address. Any co-parent or space member in those families loses them too.

We keep payment records for six years, because UK tax law requires it. A plan paid on the web ends automatically. If you pay through the App Store, also cancel the subscription in your Apple account; the Billing page links there. If you only want to leave someone else's story, ask a parent to remove you from the space.

Plans and Billing

What do I get for free?

All of Cutiko, with storage for 300 photos and 30 minutes of video, as many spaces as you like, and as many people viewing or posting as you like. We don't ask for a card, and the Free plan doesn't expire.

What do Plus and Max add?

More storage. Every other feature is included in every plan. Plus holds 6,000 photos and 6 hours of video, and Max holds 18,000 photos and 18 hours. With Max you can also add More Memories, which adds storage for 3,000 photos and 3 hours of video each time. Prices are on the Pricing page, in your currency, with tax included.

How do I pay?

On the web, by card. You can pay for a month, a year, or three years at once: a year costs the same as ten months, and three years cost about 17% less than paying yearly for three years. In the iPhone app you can pay through the App Store instead, monthly or yearly.

Who does the plan belong to?

The family. The owner, who created the family, chooses the plan, and everyone in the story shares its storage. One person can own two families with a plan each, for example a grandparent paying for both of their children's stories. The App Store allows one Cutiko plan per Apple ID, so the second family's plan is bought on the web.

Can I cancel?

Any time, from your Billing page. The plan runs until the end of the period you've paid for, and we don't charge you after that. Until then, you can change your mind and keep it. If you paid through the App Store, the same button opens your Apple subscriptions, where you cancel.

Can I get a refund?

Yes, for the time you haven't used. On the web, Refund and stop now on your Billing page ends the plan today and refunds the unused part of your last payment to your card, based on the days left. If you paid through the App Store, Apple reviews and decides refund requests. The same page opens Apple's request form, and we end the plan when Apple issues the refund. The details are on the Refunds page.

What happens to the story when a plan ends?

We never delete anything. Everything stays there to view, share, and download. If you have more than the Free plan holds, you can't add more until you're back under the limit or on a paid plan again.

Will I be charged without warning?

No. We email you three days before every renewal, whether you pay monthly, yearly, or every three years, and before any change to the price.

Can I change plans?

Yes, whenever you like. On the web, select Change plan or card on your Billing page to manage your subscription. In the app, the same button opens your Apple subscriptions. On the web, we adjust your next payment to account for the unused time on your current plan.

Where do I see what I've paid?

On your Billing page. Every payment and every refund is listed there, for each family you own, whether you paid by card on the web or through the App Store.

Privacy and Safety

Who can see my child's photos?

The parents of the family, and the people you've invited to a space, who see only what that space shows. That's everyone. There are no public pages, and no link works without signing in.

Do you sell data or show ads?

No. There are no ads, we don't sell anything about you, and we don't send marketing email. There's no third-party analytics or tracking on the site, and nothing on it loads from anyone else's servers.

Do you look at my photos?

No. We open your content only when you ask us to help with something, or when the law requires it.

What do you hold about me?

Your email address, your family's name, each child's name and date of birth, what you post, and the email addresses of the people you invite. Card details never reach us. The full list is in the Privacy Policy.

Do my photos carry my location?

No. Cutiko removes the hidden camera data, including the place and the device, on your phone or computer before the photo uploads.

Can I ask for a copy of my data?

Yes. Ask for a copy, a correction or a deletion from the Contact page, and we answer within a month.

What if nobody signs in for a long time?

Nothing happens to the story. It's there the moment someone signs in again. A free family nobody has signed in to for two years may be closed, but only after 90 days' notice by email, with time to download everything. A family with a paid plan is never closed for inactivity.

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