Here's what happens to your money and your memories when you change or cancel a plan:
The full page below explains how to cancel, get a refund or change your plan.
Last updated: 18 October 2026
This page answers one question: if you stop paying for Cutiko, what happens to your money and your memories. The Terms of Service are the agreement; this is the plain version of the part people actually need.
The Free plan takes no card and never charges. There is nothing to cancel.
Whatever happens to your plan, nothing is deleted. Every moment, photo and video stays viewable, shareable and downloadable. A family over the Free allowance simply cannot add more until it is under it again, or on a plan again. You pay to keep adding memories, never to keep the ones you have.
Everything about your plan is on your billing page: the plan, the day it renews or ends, every payment, and the buttons to change your mind. What the buttons do depends on where you bought the plan.
Bought on the web, you paid by card through Stripe, and Cutiko handles your plan itself: cancelling, refunding and switching all happen on the billing page.
Bought in the iOS app, you paid through the App Store, and the plan is Apple's: the billing page opens Apple's own screens for cancelling and for asking for a refund, and Apple tells us what you decided.
Cancel and your plan keeps running until the end of the period you have already paid for. Nothing more is charged. Until that day you can change your mind and keep it renewing. You can start a plan again any time.
On the web, press Cancel on the billing page. In the iOS app, Manage in the App Store opens your Apple subscriptions, where you cancel.
If you would rather stop today than wait for the period to end, you can, and the part you haven't used comes back.
On the web, Refund and stop now does both things at once: the plan ends today, and the unused part of your last payment goes back to the card that paid, in proportion to the days left. Paid a year, used three months? About three quarters comes back. It usually lands within five to ten business days, depending on your bank.
In the iOS app, Apple took the payment, so Apple returns it and decides how much. Request a refund from Apple on the billing page opens Apple's request sheet; outside the app, go to reportaproblem.apple.com and choose the Cutiko subscription. Apple usually answers within a day or two. When Apple grants a refund it tells us, and the plan ends then. If you get stuck, write to us on the contact page and we will help.
On the web, switching between Plus and Max applies immediately and is prorated: you pay or are credited the difference for the days remaining, never twice for the same days. Change plan or card on the billing page opens where that happens. In the iOS app, Apple handles the switch the same way, in your Apple subscriptions.
One account can own two families, each with a plan: a grandparent paying for both of their children's stories, say. Each family has its own section on the billing page. The App Store holds one Cutiko plan per Apple ID, so a second family's plan is bought on the web, even if the first was bought in the app.
We email you before every renewal, so you can decide in time.
If a renewal fails, we tell you and the payment is retried. Your plan may pause until it is settled. Nothing is lost by this; settling the payment brings the plan straight back.
If something about a charge looks wrong, write to us on the contact page. We would rather fix it than have you dispute it.